Do you provide free samples for quality inspection?
2025-04-24
Yes, Fitwell offers free stock samples (standard designs only) for qualified clients.
Note: Recipient bears international shipping costs. Custom design samples require separate negotiation.*【detailed】
What are your MOQ requirements?
2025-04-24
Standard products: 25 units/style/color/design
Custom/specialty items: MOQ subject to technical review
【detailed】
What's the production timeline for samples?
2025-04-24
Basic designs: 7 working days
Standard designs: 10-14 working days
Customized samples: Timeline determined after technical evaluation【detailed】
What's the production schedule for bulk orders?
2025-04-24
Standard Production:
25-3,000 units: 3-4 weeks (from deposit confirmation)
>3,000 units: Custom scheduling (requires capacity reservation agreement) 【detailed】
Can we obtain pre-production samples?
2025-04-24
Eligibility: Orders ≥100 units/color/style
Service: Free PP samples with 360° product photos
Timeline: Adds 2 weeks to standard production schedule【detailed】
2025-04-24
Fee structure: Based on design complexity
Rebate policy: Full refund when order reaches ≥500 units/style/color
【detailed】
How do you ensure product quality?
2025-04-24
5-Stage Quality Assurance Protocol:
1. Pre-Production Review: Management team sign-off
2. Material Inspection: Dual verification by purchasing & production teams
3. In-Process Checks: Line supervisors conduct hourly audits
4. Final Inspection: Certified QC specialists perform 100% check
5. Documentation: Detailed QC report + HD inspection video 【detailed】
How do you maintain cost-effectiveness?
2025-04-24
Triple-Cost Optimization Strategy:
Supply Chain Management: $20M+ annual procurement volume with 150+ certified suppliers
Lean Manufacturing: 85% automation rate with 【detailed】
Do you work with new businesses?
2025-04-24
We specialize in growth partnership:
Portfolio: 10+ global brands & 100+ startups incubated
Startup Benefits:
✓ Flexible MOQ (negotiable down to 15 units)
✓ Complimentary design services (for orders ≥3 styles/year)
✓ Marketing support (product photography + USP guidebook) 【detailed】
What additional services do you offer?
2025-04-24
Full supply chain solutions:
Product Categories: Apparel, bags, eco-friendly textiles, daily essentials
Value-Added Services:
✓ Cross-category sourcing
✓ Supplier audits (ISO/BSCI certified factories prioritized)
✓ Logistics optimization consulting 【detailed】
What information is needed to finalize orders?
2025-04-24
Essential documentation checklist:
1. Tech pack (design specs + size chart + BOM)
2. Quantity breakdown (color/size ratio)
3. Brand authorization certificate
4. Shipping instructions (incoterms + deadline)
5. Deposit payment confirmation
6. Special requirements (if applicable)【detailed】