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  • Do you provide free samples for quality inspection?

    2025-04-24

    Yes, Fitwell offers free stock samples (standard designs only) for qualified clients.  
    Note: Recipient bears international shipping costs. Custom design samples require separate negotiation.*【detailed】

  • What are your MOQ requirements?

    2025-04-24

    Standard products: 25 units/style/color/design  
    Custom/specialty items: MOQ subject to technical review  
    【detailed】

  • What's the production timeline for samples?

    2025-04-24

    Basic designs: 7 working days  
    Standard designs: 10-14 working days  
    Customized samples: Timeline determined after technical evaluation【detailed】

  • What's the production schedule for bulk orders?

    2025-04-24

    Standard Production:  
    25-3,000 units: 3-4 weeks (from deposit confirmation)  
    >3,000 units: Custom scheduling (requires capacity reservation agreement) 【detailed】

  • Can we obtain pre-production samples?

    2025-04-24

    Eligibility: Orders ≥100 units/color/style  
    Service: Free PP samples with 360° product photos  
    Timeline: Adds 2 weeks to standard production schedule【detailed】

  • What are your sample charges?

    2025-04-24

    Fee structure: Based on design complexity  
    Rebate policy: Full refund when order reaches ≥500 units/style/color  
    【detailed】

  • How do you ensure product quality?

    2025-04-24

    5-Stage Quality Assurance Protocol:  
    1. Pre-Production Review: Management team sign-off  
    2. Material Inspection: Dual verification by purchasing & production teams  
    3. In-Process Checks: Line supervisors conduct hourly audits  
    4. Final Inspection: Certified QC specialists perform 100% check  
    5. Documentation: Detailed QC report + HD inspection video  【detailed】

  • How do you maintain cost-effectiveness?

    2025-04-24

    Triple-Cost Optimization Strategy:  
    Supply Chain Management: $20M+ annual procurement volume with 150+ certified suppliers  
    Lean Manufacturing: 85% automation rate with 【detailed】

  • Do you work with new businesses?

    2025-04-24

    We specialize in growth partnership:  
    Portfolio: 10+ global brands & 100+ startups incubated  
    Startup Benefits:  
     ✓ Flexible MOQ (negotiable down to 15 units)  
     ✓ Complimentary design services (for orders ≥3 styles/year)  
     ✓ Marketing support (product photography + USP guidebook)  【detailed】

  • What additional services do you offer?

    2025-04-24

    Full supply chain solutions:  
    Product Categories: Apparel, bags, eco-friendly textiles, daily essentials  
    Value-Added Services:  
     ✓ Cross-category sourcing  
     ✓ Supplier audits (ISO/BSCI certified factories prioritized)  
     ✓ Logistics optimization consulting 【detailed】

  • What information is needed to finalize orders?

    2025-04-24

    Essential documentation checklist:  
    1. Tech pack (design specs + size chart + BOM)  
    2. Quantity breakdown (color/size ratio)  
    3. Brand authorization certificate  
    4. Shipping instructions (incoterms + deadline)  
    5. Deposit payment confirmation  
    6. Special requirements (if applicable)【detailed】